Refund Policy

Digital Marketing Agency For Startups

At Brand Business Influence (BBI), we are committed to delivering exceptional digital marketing services tailored specifically for startups that drive promised results . We understand that investing in marketing can be a significant decision, and that sometimes things may not go as planned, which is why we have established a clear and fair refund policy to ensure your satisfaction and protect our agency's interests.

Our Refund Policy

While we strive for 100% client satisfaction, we understand that unforeseen circumstances may arise. Our refund policy is designed to provide flexibility and fairness to both our clients and our business.

1. Partial Refunds Based on Service Milestones

Our digital marketing services are delivered in phases, with specific milestones and deliverables agreed upon in the project scope.

In the event of a project termination before completion, clients may be eligible for a partial refund for services not rendered.

The amount of the refund will be determined based on the agreed-upon project timeline, the percentage of work completed, and any incurred expenses.

3. Refund For Service Issues

If a client experiences significant service disruptions due to our negligence or failure to meet agreed-upon performance metrics, we will work diligently to resolve the issue. If the issue cannot be resolved to the client's satisfaction, a refund may be considered on a case-by-case basis.

What are some common barriers to digital transformation?

Common barriers include resistance to change, lack of leadership commitment, insufficient resources, and inadequate technology infrastructure. Overcoming these barriers requires a clear strategy, effective communication, and a commitment to continuous learning.

What emerging technologies should I consider for digital transformation?

Consider technologies such as AI, machine learning, cloud computing, IoT, and low-code/no-code platforms. These technologies can drive significant improvements in efficiency, decision-making, and customer experience.

What are the benefits of automating business processes?

Automating business processes can increase efficiency, reduce errors, save time, and improve accuracy. It allows employees to focus on more strategic tasks and enhances overall productivity.

2. Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all new client engagements.

If a client is dissatisfied with the services provided within the first 30 days, they may request a refund.

To be eligible for a refund, the client must have communicated their dissatisfaction to our customer support team within the 30-day period and provided a reasonable opportunity for us to address their concerns.

Refunds under this policy will be processed on a case-by-case basis and may be subject to certain conditions, such as the completion of a specific number of deliverables.

4. Credit Towards Future Services

In lieu of a full refund, we may offer credit towards future services as a resolution to client concerns. This option may be considered in cases where the client is satisfied with the overall service but seeks an adjustment to their account balance.

How do I ensure data security during digital transformation?

Ensure data security by conducting regular security audits, implementing robust encryption methods, and training employees on data security best practices. Compliance with relevant regulations is also crucial.

How can small businesses benefit from digital transformation?

Small businesses can benefit by improving efficiency, reaching new customers through digital channels, and gaining a competitive edge. Digital tools can help automate processes, personalize customer interactions, and provide valuable insights.

Important Considerations

1. All refund requests must be submitted in writing to our customer support team.
2. Refund processing times may vary depending on the circumstances.
3. This refund policy does not apply to charges incurred for third-party services or expenses, such as advertising costs.
4. Refunds will be processed using the original payment method, and any administrative fees incurred may be deducted from the refunded amount.
5. BrandBusinessInfluence reserves the right to modify this refund policy at any time.

By agreeing to our terms and conditions, clients acknowledge that they have read and understood this refund policy.

We believe that open communication and a collaborative approach are essential to building successful client relationships. We are committed to working with our clients to find mutually satisfactory solutions.